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If you need to return an online order please repackage the products securely and send them back to us within 28 days to:

Returned Goods
Crafted Lines Ltd
26 York Street

Returns must be in their original condition and packaging.

You must include:

•The reason for the return
•The invoice/receipt number
•Your address, email address and telephone number.
Also tell us if you would like a refund or a replacement.

A refund will be received for the goods only, not the postage costs.

We recommend that you use an insured mail service because if we do not receive your item, we will not refund or replace it.

if there are any additional queries please email